Privacy Policy

At Mark Decor, your privacy matters to us. This Privacy Policy explains what information we collect when you visit our website or get in touch with us, how we use it, and the choices you have. By using our website, you agree to the practices described below.

Information We Collect

We only collect information you choose to share with us, or that is necessary for the website to function:

• Contact details, such as your name, phone number, and email address, when you send us an enquiry by WhatsApp, email, a contact form, or by phone.
• Enquiry details: the products you are interested in and any message you send us.
• Cart information: the items you add to your shopping cart, which are stored locally in your own browser (not on our servers).
• Basic usage data: standard, non-identifying information your browser shares, which may be used to keep the site secure and improve it.

How We Use Your Information

We use the information you provide to:

• Respond to your enquiries and provide pricing, availability, and product information;
• Process and follow up on quotation requests and orders;
• Improve our products, services, and website experience;
• Communicate with you about your enquiry or, where you have agreed, about our products and offers.

Cookies & Local Storage

Our website uses your browser's local storage to remember the items in your shopping cart between visits. This information stays on your device and is not transmitted to us. We do not use tracking cookies for advertising. You can clear this data at any time through your browser settings.

Sharing of Information

We do not sell, rent, or trade your personal information. We may share it only where necessary, for example with trusted partners who help us fulfil your order or deliver our services, or where required by law.

Third-Party Links & Services

Our website may link to third-party services, such as WhatsApp or our virtual showroom. When you use these, you are subject to their own privacy policies. We are not responsible for the practices of these external services.

Data Security

We take reasonable measures to protect the information you share with us. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Your Rights

You may contact us at any time to ask what information we hold about you, to request a correction, or to ask us to delete your details from our records. We will respond to reasonable requests in line with applicable law.

Children's Privacy

Our website is intended for a general, adult audience and is not directed at children. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last updated” date.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

• Email: info@markdecor.co.ke
• Phone: +254 702 378119 / +254 717 908811
• Address: Jasmaya Park, Off Babadogo Road, Ruaraka, Nairobi, Kenya